5-Year Warranty On Purse

Warranty Eligibility and Requirements

Welcome to our Warranty Information Page! We are committed to ensuring your satisfaction with our products. To help you better understand the process, this page outlines the requirements for warranty eligibility, proof of purchase criteria, and the steps you need to take to qualify for coverage under our warranty policy.

  1. Proof of Purchase:

    • Receipt from retailer, invoice, or online order confirmation as proof of purchase from an authorized retailer or the brand's website.

  2. Original Owner:

    • Warranty applies only to the original purchaser and is non-transferable.

  3. Proper Usage:

    • The purse must be used as intended and not subjected to abuse, misuse, or negligence.

  4. Warranty Claim Timing:

    • Claims must be made within the 5 year warranty period from the date of purchase 2025-2030.

Qualifying Defects:

The warranty typically covers defects in materials and workmanship, such as:

  1. Hardware Issues:

    • Broken zippers or pulls.
    • Defective clasps, buckles, or magnetic closures.
    • Damaged rivets or studs.

  2. Material Defects:

    • Peeling or cracking of leather or synthetic material under normal use.
    • Splitting or tearing of straps, handles, or seams.
    • Interior lining ripping or detaching.

  3. Stitching Problems:

    • Loose, unraveling, or missing stitches.
    • Seams that come apart without external damage.

  4. Structural Damage:

    • Warped or broken frame (if applicable).
    • Base collapsing under regular load.

  5. Color or Finish Issues:

    • Significant fading, discoloration, or chipping of hardware or material not caused by sun or water exposure.

Exclusions:

To set clear expectations, what is not covered:

  1. Damage caused by:
    • Accidents, spills, or misuse.
    • Unauthorized repairs, alterations, or cleaning.
  2. Wear and tear:
    • Scratches, scuffs, or stains from normal use.
    • Fading or stretching from prolonged exposure to elements.
  3. Lost or stolen items.

Required Documentation for Warranty Claim:

  1. Detailed description of the defect.
  2. Clear photos of the purse and the defective area(s).
  3. Proof of purchase.
  4. Warranty registration details (if applicable).

Warranty Claim Process:

  1. Contact customer service or submit a claim through the brand's website.
  2. Provide the required documentation.
  3. Await evaluation and response.
  4. Send Email to sales@shanamonet.com
  5. Contact Customer Service (888)322-9780 

 

Steps to Qualify for Warranty

Follow these steps to ensure a smooth warranty claim process:

  1. Register Your Product:
    • Email: Sales@shanamonet.com to submit your product details, and proof of purchase.
  2. Verify Warranty Terms:
    • Review the terms of your warranty, including the coverage period and exclusions, detailed in our Warranty Policy Page.
  3. Initiate a Claim:
    • If your product meets eligibility criteria and needs service or replacing, Email or Contact Us by phone. 
  4. Ship the Product (If Required):
    • Package the product securely, include the warranty claim number, and ship it to the address provided during the claim process.

What to Expect Next

Once we receive your claim, our team will:

  • Review Your Submission: Validate eligibility and assess the issue.
  • Contact You: Provide updates or request additional information, if necessary.
  • Resolution: Offer repair, replacement, or guidance based on warranty coverage.